Job Description
ServiceNow Business Analyst/Consultant (ITAM & HAM experience)
Client location: BELUX Region (Remote Working Allowed)
EU NATIONALS ONLY PLEASE
Duration: 6-12 months initial, with extensions (Contract/Freelance Assignment)
Languages: ENGLISH
Job Description:
A great long-term opportunity to work for a major European Institution in the BELUX region. You will have proven commercial experience in ServiceNow Solutions, with a focus on HAM. Please share your CV for immediate consideration to Javaid as we are shortlisting for interviews now!
As a ITAM - ServiceNow Business Analyst you will:
- Gather Requirements: Work with stakeholders to capture and document business needs, focusing on Hardware Asset Management (HAM).
- Optimize Processes: Collaborate with development teams to improve business processes and user experience.
- Automate Workflows: Analyze and design automated workflows using Flow Designer to boost efficiency.
- Enhance HAM: Define and refine asset tracking, lifecycle management, and reporting processes within ServiceNow.
- Facilitate Communication: Act as a liaison between business and technical teams, ensuring alignment on project goals.
- Test & Document: Assist in testing and create detailed documentation.
- Present Solutions: Present findings and solutions to stakeholders, including senior management.
Qualifications
What would make you a fit for the role:
- Over 3 years of experience as a Business Analyst, including at least 1 year working with ServiceNow
- Solid background in Hardware Asset Management (HAM) or IT asset tracking, with a focus on lifecycle processes, data integrity, and reporting
- Excellent communication skills, with the ability to translate business needs into technical requirements
- Proficiency in agile methodologies and tools such as JIRA
- Strong problem-solving skills, with the ability to work independently and adapt quickly
- A proactive, service-minded team player
- Excellent spoken and written knowledge of English
- Highly motivated to learn and grow continuously
We champion differences in technology recruitment and work with clients who actively wish to diversify their talent force - ALL applicants are welcome to apply.